Privacy Policy

We are committed to safeguarding the privacy of our website’s visitors, clients and employees. This privacy policy outlines the information we collect and the actions we take in order to protect this information.

Information we collect about You

We may collect, store and use the following kinds of personal information:

  • information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and navigation paths);
  • information that you provide when submitting a contact form from our website (including your name and email address);
  • information that you provide for the purpose of subscribing to email notifications and/or newsletters (including your name and email address);
  • information that you provide when using our services, or that is generated in the course of the use of those services (including your name, address, telephone number and email address);
  • information contained in or relating to any communications that you send to us or send through this website (including the communication content and data associated with the communication); and
  • any other personal information you choose to send us.

How we use Your Information

Personal information submitted to us through this website will be used for the purposes specified in this policy or on the relevant pages of this website. We may use your personal information to:

  • administer this website and business;
  • personalise this website for you;
  • send statements, invoices and payment reminders to you, and collect payments from you;
  • send you non-marketing commercial communications;
  • send you email notifications that you have specifically requested;
  • send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
  • send you marketing communications relating to Gemma Forster which may be of interest to you, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  • provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  • deal with enquiries and complaints made by or about you relating to this website;
  • keep this website secure and prevent fraud; and
  • verify compliance with the terms and conditions governing the use of this website.

Disclosing Your Information

We may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any ongoing or prospective legal proceedings; and
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Except as provided in this policy, we will not provide your personal information to third parties.

Security of Your Information

This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

  • Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  • We will retain documents (including electronic documents) containing personal data:
    • to the extent that we are required to do so by law;
    • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
    • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  • We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  • We will store all the personal information you provide on secure servers.
  • You acknowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.

Requesting Your Information

  • You may instruct us to provide you with any personal information it holds about you; provision of such information will be subject to:
    • the payment of £20; and
    • the supply of appropriate evidence of your identity (for this purpose, we will usually accept a scanned image of your passport plus an original copy of a utility bill showing your current address).
  • We may withhold personal information that you request to the extent permitted by law.
  • You may instruct us at any time not to process your personal information for marketing purposes.
  • In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Changes to Your Information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Amendments

We may update this policy from time to time by publishing a new version on this website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email.